Pages: (87-1000 )
Abstract
Public libraries exist in many countries across the world and are often considered essential part of educated and literate population. Service delivery in libraries is all the activities that librarians engage with in providing information resources that are available for the questions and queries of the users and to meet their information needs. However poor service delivery appears to be rampant in public libraries which can be as a result of poor knowledge sharing practices. This study therefore investigated the influence of knowledge sharing practices on service delivery. The study adopted survey research design. The population of the study comprised 231 library personnel in Akwa-Ibom and Delta State public library boards in South-South, Nigeria. The questionnaire was the main data collection instrument and data analysis was done using simple frequency count, percentages, and simple and multiple regression. Findings revealed that knowledge sharing had significant influence on service delivery by library personnel in public libraries in South-South, Nigeria (Adj.R2 = 0.606, F(3, 255) = 131.880, p < 0.05). Knowledge sharing (R2 = 0.522 = 0.362, t(252) = 5.820, p < 0.05) had significant influence on service delivery in public libraries in South-South. The study concluded that knowledge sharing improved service delivery of library personnel in public libraries in South-South, Nigeria. The study recommended that library management should formulate policies to support the training and retraining of librarians on knowledge in public libraries in South-South, Nigeria.
Keywords: Knowledge sharing, Library personnel, Public library, Service delivery,